What if a product arrives damaged?

We make all efforts to ensure that the goods are shipped in sufficient packaging as to not get damaged in transit, however, should you receive a damaged parcel, please follow the steps below to make a Transit Insurance Claim.

1. Make a note on the Consignment Note when receiving the delivery of the damage and/or unsatisfactory condition of the package.
2. Contact Us within 48 hours after receiving the package. Claims received outside of the 48 hours will be deemed as ‘storage damages’, and will be void.